Before you book
The questions everybody asks
Is this actually ethical, or just marketing?
No riding, no chairs, no performances, no chains during the visit. Guests feed and observe; the mahouts decide how close anyone gets. The herd bathes when it chooses to. [TBC — add sanctuary size, number of elephants, and where each elephant came from. Those details are what actually prove it.]
Can we swim at the waterfall?
Yes — the plunge pool is part of every programme. Water level and flow change with the season. [TBC — confirm which months swimming is not possible.]
Is it suitable for children?
[TBC — minimum age, child price cutoff, which programmes suit young children, and whether the trek is too long for them.]
What happens if it rains?
[TBC — rain and flood policy. This is the most important answer on the page: the waterfall and the bamboo rafting both depend on the weather, and guests will not book without knowing.]
Where do you pick up from?
[TBC — pickup zone, pickup window, and what happens for hotels outside the zone.]
How do I pay?
Book now, pay later. Your booking is held as Pending payment and we confirm on WhatsApp. [TBC — accepted methods and when payment is due.]