Cancellation & weather
Cancellations & Rescheduling
Cancellations & Rescheduling
Payment is not required in advance, but if your plans change, we kindly ask that you notify us 2–3 days before your tour date.
This helps us open up availability for other travelers. Thank you so much for your kind understanding! 🙏🌿
Payment is not required in advance, but if your plans change, we kindly ask that you notify us 2–3 days before your tour date.
This helps us open up availability for other travelers. Thank you so much for your kind understanding! 🙏🌿
Rain, flood and the waterfall
Not published yet. The waterfall and the bamboo rafting both depend on the weather, and this is the question guests ask most often before booking.
Fill this in at Settings → Rain policy.
The herd, the water level and the weather are not under anyone's control. We will always tell you honestly what a day is likely to look like before you travel.
If we cancel
If we cancel a day — too few guests, unsafe water, an elephant that needs rest — we tell you as soon as we know and offer another date or a full refund of anything you have paid.
Questions, or want your data deleted? Reach us on WhatsApp or by phone at +66821627144.
